Utilita, a supplier of prepayment of electricity in the UK, has signed a contract with Itron for a full suite of services in support of its customers using key prepayment electricity meters. The deal marks the first of this kind as Itron expands its offering to include managed services for small energy suppliers.
Under the agreement, Itron supports the backend operations of Utilita’s key prepayment offering, which will enable consumers to buy energy using two national vending service providers and allow for tariffs and levels of credit and debt repayment to be managed remotely. The full suite of services also includes data management, transaction management, meter asset management, report creation and technical support via a business to business contact center.
Itron’s solution supports Utilita so it can provide consistently higher levels of service to its customers and serve newly acquired key metered supplies in a more structured and stable manner. The complex management of prepayment backend operations is handled by Itron, providing management confidence and releasing the company’s resources to focus on other tasks.