T&D World Magazine

TXU Energy Implements Operational Intelligence for Customer Service

TXU Energy has selected Vitria's M3O Operational Intelligence platform to enhance customer service.

Vitria M3O provides TXU Energy with real-time, dynamic intelligence on the state of critical processes (i.e., enrollments, transfers) so it can proactively identify and remediate situations that could adversely affect the customer.

TXU Energy initially is using Vitria M3O to monitor and manage the end-to-end enrollment process, assessing in real time its performance in areas such as new service initiation, change of service requests and contract terminations. TXU Energy anticipates Vitria's Operational Intelligence solution will enable it to reduce errors and eliminate costs from this process.

Sendero Business Services, a Dallas-based management and technology services consulting company and a winner of the U.S. Chamber 2010 Blue Ribbon Small Business Awards, partnered with Vitria to deliver a tailored M3O solution designed to improve the customer care process and provide substantial cost savings within weeks of full deployment.

M3O provides a complete, integrated platform for OI applications enabling decision-makers to respond rapidly to changing business conditions in real time, and

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