The third largest municipal utility in Texas, the multi-service utility of the City of Garland, has successfully implemented Ventyx's latest customer information system (CIS)/billing solution, Customer Suite.
The City of Garland’s Customer Service Department manages the billing and setup of services for the city’s electric utility, as well as its water and wastewater treatment services and solid waste and recycling services, for both residential and commercial needs. In order to meet the growing needs of each of these departments and offer best-in-class customer service, Garland chose to replace an outdated CIS and billing system with a comprehensive customer management system. Garland chose the Ventyx solution suite in a competitive bid process over offerings from other leading enterprise software vendors.
“We chose Ventyx because the company had the right combination of technology, functionality and ease of use to elevate our users to the highest level of customer service available in the industry,” said Bill Dollar, city manager for Garland. “We have been pleased with the results so far, and based on our successful go-live feel that the Ventyx solutions will provide a long-range platform for our future business initiatives.”
