Open Text Corp. has announced upgrades across its solutions portfolio in support of SAP applications. The upgrades increase customer value and boost user productivity by enriching business processes through deeper integration with all types of content.
The integration of business processes with content increases productivity by reducing the need for users to stop in the middle of a transaction to look for documents and other supporting information. This new level of integration ensures that information is available when and where it is needed, helping the Open Text ECM Suite contribute to overall business performance, increase operations excellence, enhance compliance and lower total cost of ownership (TCO).
Last month, SAP AG and Open Text announced another expansion of their relationship, with SAP selecting Open Text Extended ECM for use with SAP solutions for resale under the name the SAP Extended Enterprise Content Management (SAP Extended ECM) application by Open Text.
Open Text Extended ECM delivers native integration of content into SAP business processes. Procurement, asset management, professional services, quality management, plant maintenance and many others processes that rely heavily on documents or scanned images benefit significantly from Extended ECM. Enhancements to the Open Text ECM Suite for use with SAP solutions encompass the following areas:
- Globalization and Shared Services in Accounts Payable - Open Text Vendor Invoice Management adds a number of features to help customers set up global shared services centers for accounts payable. For example, customers can virtually integrate multiple back-end systems into one federated SAP solution-based deployment. A highlight is the integration of optical character recognition (OCR) with the SAP ERP application as an integral component. This enables a secure and seamless procure-to-pay process. A dashboard showing key process analytics gives managers insight into user productivity and process efficiency.
- Digital Personnel File Compliance, Retention Management - Automatic retention management is a major addition in the new release to help organizations more easily comply with internal and external regulations such as BDSG in Germany, the Data Protection Act 1998 in the United Kingdom and Chapter 357-22 WAC in the United States. Another highlight is integration with employee self-service and manager self-service as standard functionality. These self-service capabilities help to increase process efficiency by giving stakeholders direct access to information.
- Service and Call-Center-like Capabilities in SAP CRM - The latest release of Open Text Customer Information Management increases integration with the SAP Customer Relationship Management (SAP CRM) application with emphasis on the customer interaction center. For example, new document thumbnail and preview pane functions let service agents in a call center quickly locate and access relevant documents, review relevant information, and then consult, support and sell to customers.
- Enterprise Information Governance - Integrated information lifecycle management (ILM) is vital to successful implementation and execution of an organization's information governance strategy. For customers using SAP solutions, an effective ILM strategy covers structured data, as well as documents and other content, whether it originates within or outside of the SAP solution. Open Text complements SAP NetWeaver Information Lifecycle Management and bridges the worlds of SAP and non-SAP content. Open Text Document Access 9.6.2 recently received SAP certification for integration with SAP NetWeaver Information Lifecycle Management 2.0.