HCL Technologies Ltd. has entered into a five-year Transformational IT Infrastructure Management engagement with Oncor to seamlessly connect and support Oncor corporate functions, grid management operations and numerous community-based field service centers located throughout Oncor’s service area. Oncor operates the largest electric distribution and transmission system in Texas, delivering power to more than 3 million homes and businesses through approximately 117,000 miles of transmission and distribution lines.
“With this new contract, HCL will be investing in both the utilities sector and in Texas, through the development of a worldwide Utilities Center of Expertise in Dallas. The Center will research and develop technologies to help transform the way energy is generated, marketed and delivered to customers around the world, which fits Oncor’s leadership in advanced Smart Grid technology deployment,” said R Srikrishna, senior vice president – Global Sales, HCL Infrastructure Services Division (HCL ISD).
HCL’s scope of work will cover end user computing (service desk, desk-side services) for approximately 3,600 employees; datacenter and network Services, business continuity /disaster recovery and consulting services supporting Oncor’s IT infrastructure architecture and platform modernization projects. “Our client services delivery model utilizes local personnel for on-site support, which contributes to local job base stability,” said Todd Crandall, Senior Vice President and Global Head, Energy and Utilities Sector, HCL Axon. “
HCL was recently ranked as the World’s No.1 IT Infrastructure Services Provider by Blackbook of Outsourcing Survey 2009. The company recently has announced many landmark global engagements like Nokia, Reader’s Digest Association, Dr. Pepper Snapple Group and Viacom Inc.