As a direct result of customer suggestions and input, Oncor (Texas) recently launched a revamped AskOncor.com website that offers customers an easier and more streamlined way to get the information they desire. The company simultaneously launched a new Spanish version of the website called PreguntaOncor.com. The improved websites include search capabilities, detailed information about Ask Oncor events and mobile-friendly versions for smart devices.
"Our focus is on delivering quality customer care and being a trusted advisor to the 7 million people we serve," Oncor Senior Vice President and Chief Customer Officer Brenda Jackson said. "We want our customers to turn to us for help. The website improvements incorporate user feedback and will make AskOncor.com a more useful and helpful site for our customers."
Through the Ask Oncor site, initially launched in 2010, customers can review frequently asked questions — about Oncor, the Texas electric market or electricity in general — or submit additional questions that may not already be answered on the site. Additional questions are reviewed by an Oncor expert, and a response is typically provided within two business days. The new site allows the user to search for keywords both in the overall site and exclusively within the FAQ section. In addition, the new mobile site allows customers to ask questions and receive answers while on the go.