Middle Tennessee Electric Membership Corp. Modernizes Customer Billing System

The Middle Tennessee Electric Membership Corp., in partnership with KPIT-Sparta, has announced the successful completion of its Cornerstone project to modernize the customer billing system in preparation for the roll out of MTEMC's Automated Meter Infrastructure solution. The MTEMC SAP system was successfully upgraded from CIC0 to CRM 7 with EHP 2, representing the first completed upgrade to CRM 7 EHP 2 in the country.

This upgrade was carried out with no loss of functionality and provides the ability to optimize several processes and add new functionalities. This project was a collaborative effort between MTEMC and KPIT-Sparta, a major reason for its success. Other factors that contributed to the success include extensive testing carried out by the teams, systematic end-user training and the use of KPIT-Sparta's best practice methodologies.

Chris Jones, president of MTEMC, said, "Our SAP Enhancement Pack 6 upgrade was a vital step toward readying our organization for Advanced Metering Infrastructure (AMI). With indispensable help from KPIT-Sparta, we have EHP6 installed and stabilized, and now we are ready to embark on our AMI journey."


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