T&D World Magazine

Jacada Signs Material Agreement with Large Public Gas & Electric Utility Provider

Jacada Ltd. has signed a material agreement with a new customer, a large gas and electric utility provider in the United States. The deal marks a significant expansion of Jacada’s presence in the utilities vertical and will improve the way millions of utility customers are served.

Jacada also announces today that the company has signed a global value-added reseller agreement with Wipro Limited, a large global IT services provider and the only Indian company to be ranked among the top 10 global outsourcing providers. This new utility customer represents the first joint win with Wipro.

After considering solutions from multiple companies, the utility provider selected the Jacada unified desktop solution to improve overall customer interaction by simplifying and streamlining existing processes and agent tools. With Jacada, the accumulation of systems and processes from recent acquisitions will be harnessed into a single, simplified agent view for each call type to more efficiently and effectively satisfy customer inquiries. This is expected to drive agent productivity, significantly improve customer satisfaction and deliver a rapid return on investment for the provider.

The Jacada solution will be jointly implemented by Jacada and Wipro professional services teams.

This relationship marks the coming together of two market leaders. Jointly, Jacada and Wipro can leverage a global network of customer relationships and domain expertise, to deliver complete customer support process optimization solutions to the utilities, insurance and telecommunications industries.

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