ARCOS LLC is implementing its solutions for automating the way Cleco Power responds to storms and major events within its service territory; restores service; and reports on associated costs. Cleco Power employs approximately 1,200 people who serve nearly 290,000 retail customers in Louisiana via 12,000 miles of distribution lines.
“ARCOS will support our efforts to assemble and direct our internal and external crews,” said James Lass, general manager for Distribution Engineering & Emergency Management at Cleco Power. “ARCOS will help us provide data on response team personnel, including who was involved in the event, what they accomplished and for how long. That lets us quickly validate data and prepare a cost-analysis report.”
Government agencies, regulators and executives want a precise accounting of the price of restoring service after storms, especially major events. Along with capturing the cost of restoration, Cleco Power seeks a systematic way to request, manage, track and release external resources brought to its service territory. Cleco Power also wants to expedite and streamline how it activates employees in support roles for storm duty.
The ARCOS automated callout system along with ARCOS Resource Assist are part of a resource management software platform that automates a utility’s existing processes for identifying and requesting crews for power restoration. With ARCOS, Cleco can replace the myriad spreadsheets, whiteboards and phone calls used to contact crews, account for their activities and re-assign and release them from restoration work. ARCOS’s solution gives utility storm managers and others access to a computer-generated board for visually organizing and mobilizing crews required during large power restoration events. ARCOS centralizes and automates requests for employee crews as well as contractors who support the restoration effort. Utility crews and managers receive communications via mobile devices.