The relationship between energy utilities and the customers they serve is changing. The exercise of sending a bill in the mail and receiving a payment in return is giving way to a different style of interaction. It can now be a relationship defined by real-time, two-way communications, powered by innovative technology and measured by an increase in customer satisfaction. What was once transactional is becoming personal.
Sensus and BAI have partnered to transform the utility-customer ecosystem. The two companies will design, supply and install a digital infrastructure that will enable utilities to remotely and continuously monitor and diagnose problems and pre-emptively prioritize and manage maintenance issues. Data from smart sensors, including meters, will ensure the reliable, safe and cost-effective delivery of water and energy through improved operational efficiency and customer engagement.
The Sensus FlexNet communications system uses dedicated, licensed spectrum in a private, secure network that supports multiple applications and is flexible for future growth. A trusted and proven communications technology, FlexNet is based on open standards and can support capacity and reach requirements. It is interoperable with multiple systems and endpoints for delivering data that helps utilities respond quickly to changing market and customer requirements.