Energy and power companies look to the Internet of Things as a powerful tool for improved customer service and engagement, according to a new survey by Penton’s IoT Institute.
Energy and power sector respondents overwhelmingly – by 84 percent – indicated IoT is a tool to improve their customer outreach.
IoT investments are key for data analytics and services, 76 percent said.
And it allows for improved response to critical situations [64 percent] and predictive maintenance [60 percent].
Overall, 71 percent of the respondents said they would like to better understand the value of IoT to their organization.
Of the energy and power sector respondents, 52 percent said a lack of knowledge about available IoT solutions deters fully leveraging the technology in their businesses.
The Energy Times is presenting its landmark executive conference, Empowering Customers & Cities, in Chicago November 1-2. That event is co-located with the IoT Institute’s inaugural IoT Emerge summit, November 2-4.
