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artificial intelligence,AI chat bot concept.
artificial intelligence,AI chat bot concept.
artificial intelligence,AI chat bot concept.
artificial intelligence,AI chat bot concept.
artificial intelligence,AI chat bot concept.

Poll: Are 'Chatbot' Call Centers the Future for Utilities?

Nov. 15, 2018
Ever talk to a “chatbot” or automated response system when you called a company for service?

Ever talk to a “chatbot” or automated response system when you called a company for service? Chances are you did and initially you may not have even known it. More and more companies are deploying this technology to collect and exchange information with customers. Is this the correct future approach for electric utilities in our more and more customer-centric industry?

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