Session 2: Improving Customer Service with Social Media

Our legacy grid has value and deserves continued investment. As we transition toward a more integrated grid that can accommodate new distributed energy sources, utility-scale renewables and energy storage, we need to keep the best of the old while embracing the new.

 

DESCRIPTION

Customers and their expectations are changing. The technology of social media gives our industry new tools to meet those expectations. Learn how National Grid has applied social media to its system for improving customer communications for major events, like Superstorm Sandy, and many other applications in day-to-day utility operations, including vegetation management and work closure.

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About the 2015 Webinar Series:

For the fifth year, Burns & McDonnell is partnering with Transmission & Distribution World magazine to offer a series of 11 monthly webinars on hot topics in our dynamic industry. If you are responsible for strategy, thought leadership, design excellence or constructed value of T&D systems and the "integrated grid," you should consider registering. REGISTER TODAY!

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