Sacramento Municipal Utility District (SMUD) has awarded Alliance Data Systems Corp., a leading provider of transaction services, credit services and marketing services, a multi-year agreement to provide bill print and mail services, electronic bill presentment and payment processing for SMUD's 560,000 electric residential and commercial accounts throughout California's Sacramento and Placer counties.
SMUD is the sixth largest publicly owned utility in the United States, with 2005 revenue of more than $1.2 billion.
Ken Floyd, director of customer service for SMUD, said, "Working with Alliance Data, we will improve operational efficiencies by streamlining our payment processing services, and bill print and mail processes, all of which play an important role in our customers' total experience with us."
"We applaud SMUD's continued recognition by J.D. Power and Associates for high customer satisfaction and ranking them among the nation's top utilities in this category," said Dwayne Tucker, president of Alliance Data's Utility Services. "Alliance Data understands the critical nature of providing a positive customer experience for utility customers, which includes accurate and timely billing processes. Alliance Data has extensive experience in providing a variety of billing and customer care services across multiple utility sectors, including municipalities, and we are confident in our ability to help SMUD sustain its exceptional customer focus."