SAP AG and Sybase Inc. have announced two new solutions for mobile workers to carry out key business and customer relationship management (CRM) processes via iPhone and Windows Mobile. Built on the Sybase Unwired Platform, the mobile solutions extend the capabilities of SAP Business Suite applications, including SAP CRM. The software also can be customized to tap into a variety of back-end data sources, including databases, Web services, files and any enterprise application that leverages service-oriented architecture (SOA).
The population of mobile workers and the number of personally owned devices entering the enterprise is growing exponentially. According to industry analyst group IDC, "The worldwide mobile worker population is set to increase from 919.4 million in 2008, accounting for 29% of the worldwide workforce, to 1.19 billion in 2013, accounting for 34.9% of the workforce."
The new offerings include:
- Sybase Mobile Sales for SAP CRM automates sales processes, increases productivity and enhances customer service by equipping sales professionals with anywhere, anytime access to SAP CRM 2007 through smartphones such as iPhones and Windows Mobile devices.
- Sybase Mobile Workflow for SAP Business Suite enables mobile workers to complete business processes -- such as workflow items and alerts, time recording and travel requests that require immediate action -- through a familiar and secure email inbox.
These mobile productivity applications are built by Sybase to meet the needs of SAP customers, are fully certified and supported by both SAP and Sybase, and tap the mobile infrastructure features of Sybase Unwired Platform and the SAP NetWeaver technology platform. SAP and Sybase intend to continue to broaden development of mobile applications and devices.