TransCentra has been selected by North American Power, a retail energy supplier, to manage its billing and payments processing. The end-to-end, multichannel billing and payments processing solution will integrate services across the business, enabling North American Power to simplify and enhance billing and payment communication methods for more than 250,000 customers, while driving operational efficiencies.
With operations currently in 11 markets, North American Power sought a solution that would transform its billing and payments model, meet regulatory compliance requirements in new markets, and provide the tools to address customer needs quickly and efficiently.
TransCentra will provide North American Power with digital, full-color printing capabilities and a billing template designed specifically for the utility industry. North American Power will leverage TransCentra’s print technology for key transactional documents and marketing and promotional materials such as inserts and onserts. The ability to make format and design changes on demand reduces production, paper stock and procurement costs for the company. Additionally, North American Power will use TransCentra’s postal optimization services, which drive down postal costs using a variety of sophisticated techniques previously only available to larger mailers.
North American Power also plans to leverage TransCentra’s payment processing services. These services include paper and electronic lockbox service, payment data management, A/R file consolidation and generation, and more. As the largest managed payment processor in the United States, TransCentra will bring its years of experience and economies of scale to bear on North American Power’s payment processing, resulting in more efficient payment processing with improved capabilities.