T&D World Magazine

National Grid Customers Can Now Receive Bill at Financial Institution Websites

National Grid has expanded its electronic bill (e-bill) offerings with e-Bill Distribution from Fiserv. Now, National Grid’s 3.3 million electricity customers will have access to secure e-bills if they bank with one of the 3,000 national and local financial institutions in the Fiserv network. By offering e-bills, National Grid is meeting customers at their payment point of preference, helping them better manage their daily financial tasks.

With an increasing number of consumers paying bills online at their bank or credit union website, the option to receive their bill at the same site is an added convenience. E-bills contain all the same information as traditional paper bills, are delivered directly to the online banking site and are stored there for 12 months or longer. Consumers who receive e-bills at their financial institution can view and pay all their bills in one place, alongside all their day-to-day financial information.

“Our customers are increasingly relying on electronic billing and payment because it is fast, convenient and helps eliminate the clutter of paper-based statements,” said Jeff Martin, director, billing and systems at National Grid. “Delivering bills to financial institution sites is an important complement to our existing billing capabilities, and helps enhance customer satisfaction.”

National Grid customers will be able to receive e-bills at any of the financial institutions in the extensive Fiserv network including leading banks in National Grid’s footprint across Massachusetts, New Hampshire, New York and Rhode Island. With e-Bill Distribution, National Grid customers will be able to review their bill online, select the payment date of their choice and take advantage of helpful features such as e-mail due-date reminders.

According to the 2010 Billing Household Survey by Fiserv, customers who receive e-bills have an overall customer satisfaction score that is significantly higher than the average paper billing customer. Thirty-seven percent of consumers who receive e-bills at a financial institution site say e-bills have improved their relationship with the biller.

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