Modesto Irrigation District (MID), located in California’s Central Valley, has selected AAC Utility Partners (AAC) to lead the District through the comprehensive selection process of evaluating and identifying a new customer information system (CIS) and related systems integration services. The new CIS will replace the district’s 10-year-old system. MID is a vertically integrated publicly owned utility providing electric service to more than 115,000 customers in the City of Modesto and surrounding areas.
Roger VanHoy, general manager of MID said, “Our ultimate goal is to select a system that enhances our customer service. A few years ago, the District installed an advanced metering infrastructure. The new CIS will allow us to achieve the full potential of this initial investment by enabling better two-way communication between MID and our customers.”
The benefits of a new CIS will include:
- More self-service options for customers
- Faster and more efficient call-handling time
- Real-time display for customer transactions
- Acceptance of all payment formats
- Optimized billing capabilities