T&D World Magazine

Minnesota Electricity Provider Selects Workforce Management Solution

ViryaNet’s mobile workforce management solution has been selected by a Minnesota-based provider of retail and wholesale electric service.

Serving more than 100,000 customers, this utility required a state-of-the-art solution to meet its business objectives by optimally allocating and leveraging resources, providing flexible scheduling, and improving business processes.

The ViryaNet solution was selected to help improve customer service, increase scheduling and workforce efficiencies, reduce travel time, and shorten outage duration and response time. The multi-phase deployment includes integration with asset management, customer information, and outage management systems, as well as field mobility, real-time communication, and scheduling optimization.

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