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Kansas City Board of Public Utilities Installs New Telecommunications System

Project includes 600 IP phones to improve personnel efficiency and customer service

Tech Electronics has partnered with the Kansas City Board of Public Utilities (BPU) to develop and install a new telecommunications system for the utility’s electric and water services. The project installations began in January and were finalized on March 14 and include a single, cloud-ready software stream for BPU’s installation sites, and over 600 IP phone sets from Mitel.

“When you serve a customer base as large as BPU, business continuity is critical,” said Ed Lifka, Project Manager for Tech Electronics. “The new Mitel system provides system users with a high-degree of productivity and customers with a pleasant calling experience.”

The new Mitel MiVoice solution includes eight Mitel Communications Director (MCD) Controllers and over 600 IP phone sets to accommodate BPU’s service locations. Tech Electronics designed and implemented a Virtual Mitel Communications Director (vMCD) at the Board’s Administration Office, which provides primary call control for all IP telephony devices in the system. The vMCD utilizes BPU’s existing infrastructure and easily incorporates into the utility’s business continuity and disaster recovery planning. Each site is equipped with a Mitel 3300 MXe controller, which provides end-to-end digital circuit and analog trunk connectivity allowing all IP devices to remain functional should there be a failure of the main vMCD.

The Mitel MiVoice solution features centralized voicemail and automated attendant functions for every BPU department, which are provided by an 84-port Mitel NuPoint Unified Messaging (UM) System.  With Mitel NuPoint UM, users can manage their voice mail, email, and fax messages from their desktop or telephone devices, driving user productivity.

“The Mitel solution allows for the addition of many new applications that helps to continually improve the level of service BPU provides to their customers well into the future,” added Lifka.

The Kansas City Board of Utilities services nearly 63,000 electric customers and 50,000 water customers, primarily in Wyandotte County, Kansas. Tech Electronics has implemented a large number of communications systems for government entities looking to reduce costs by replacing existing infrastructures.

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