T&D World Magazine

Frost & Sullivan Lauds Detectent For Growth in North American EMS Market

Due to its continued excellence and pioneering in a new, innovative, and vibrant market, Frost & Sullivan has presented Detectent with the 2007 North American Energy Management Services (EMS) Growth Excellence of the Year Award.

For the second consecutive year, Detectent is recognized by Frost & Sullivan as a leader in technology and strategy, which has directly translated into furthered growth and market leadership.

“Positioned at its inception as a novel and ingenious approach to revenue protection, Detectent has created an entire market sector based on the acceptance of early adopters of its technology,” said Frost & Sullivan Research Analyst Devin Castleton. “Now, Detectent has established itself as the standard for proactive revenue protection and has 30 percent of all commercially metered electric service in its systems.”

Within the past year, Detectent has expanded its offerings from solely revenue protection to revenue assurance. Rather than focusing only on theft cases, Detectent now provides a total quality assurance solution for the meter-to-cash process.

The company now also provides benchmarking audits where it uses its extensive database of customer statistics on theft and billing and metering errors that result in lost revenue, offering its clients a clear view of how they compare with peer companies.

Demonstrating furthered innovation, the company has expanded into consulting services including studies and custom consulting on revenue assurance, specifically in the area of validating and providing input to AMI/AMR business cases. Due to such expanded offerings, Detectent has seen its customer base grow to include over 35 percent of the largest utilities in North America.

In addition to expanding the value and quality of its service in the electric utility market, Detectent has already begun signing gas-only utilities and are integrating gas and electric services where two utilities overlap. The company is also actively pursuing water projects and plans to further use its water/electric ratio-based algorithms that have been deployed at several utilities already.

Detectent has also expanded its customer base to include the residential sector by developing a unique approach to energy analysis that makes use of features of the residence such as square footage, heating/cooling demands, home age, lot size and features such as swimming pools and hot tubs.

The Frost & Sullivan Award for Growth Excellence of the Year is presented each year to the company that has demonstrated excellence within its industry. This year’s award recipient is perceived to exhibit outstanding management, high growth, and positive social and economic impact on local and national communities and customers. Exceptional customer service has been noted as crucial to success, coupled with the ability to combine technology and successful strategic initiatives.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry

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