Itron Inc. has announced that Florida Power & Light Company (FPL) has completed integration of Itron’s Enterprise Edition (IEE) software platform to manage meter data collected at FPL. The utility is the largest in the state of Florida, serving more than 4.4 million customer accounts.
Itron EE solves many of the meter data management inefficiencies and integration difficulties that arise for utilities operating and maintaining multiple meter data collection systems. In addition to its current hand-held meter reading system, FPL uses automatic metering reading (AMR) hardware from multiple vendors to collect metering data. IEE software tools are compatible with each vendor’s system, providing FPL with consistent processes and interfaces regardless of the meter data’s source or application.
Current plans are to expand the use of IEE for any further evaluations of Advanced Metering Infrastructure (AMI) deployments for its residential customers. FPL will leverage functions provided in IEE to understand how the data collected over the networks can be used to provide improved customer service and create operational efficiencies as additional AMI endpoints are deployed.
“By deploying advanced metering, we are looking to use technology to improve service to our customers and identify opportunities to work more efficiently,” said Marlene Santos, vice president of customer service for FPL. “In this case, advanced metering and the proper application of the data are critical components to meet those objectives. Implementing Itron’s Enterprise Edition enables us to streamline meter data collection from different sources, including multiple AMI sources, and provides the data at a single point for use in our operational processes.”