T&D World Magazine

Fiserv, Dominion Donate $10,000 to EnergyShare Heating Assistance Fund

Fiserv, Inc. and Dominion have raised $10,000 for Dominion's EnergyShare program, which helps pay heating costs for customers facing financial hardships.

Fiserv is a provider of financial services technology solutions, and Dominion is one of the nation's largest producers and transporters of energy. For every new Dominion customer that enrolled to receive bills electronically and turned off their paper statement between Jan. 1 and Feb. 28, the companies donated $1 to EnergyShare.

Demand for heating assistance was high this past winter because of difficult economic conditions and unusually cold weather. The Fiserv-Dominion e-bill program provided much-needed additional support for communities in Dominion's service area.

"Linking e-bill activations to a very successful community assistance program provided an added incentive for consumers to sign up for e-bills and the many benefits paper-free billing provides," said Gianna Clark, vice president, Customer Service Operations at Dominion. "Thanks to Fiserv's enrollment campaign, more of our customers are benefiting from the convenience, postage savings and reduced use of paper that results from e-billing, while taking a step to help those in need."

Electronic bills, or e-bills, contain the same information as typical paper bills. Dominion customers can securely receive e-bills at Dom.com or via the Fiserv network of more than 3,100 financial institutions. E-billing is an important part of a comprehensive online self-service site at www.dom.com. Dominion customers with online bill access can view their usage history for the past 18 months, compare and analyze energy use changes, and learn about the impact of weather and rate changes on billing.

Beyond powering e-bills for Dominion, Fiserv helps the utility's customers make electronic bill payments at www.dom.com or on the phone leveraging interactive voice response (IVR) technology. In addition, all Dominion customers can pay bills in-person at more than 16,000 CheckFreePay locations such as convenience stores, grocery stores, drug stores, and retail shipping and postal stores.

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