Echelon Corp. and Convergys Corp. have collaborated to develop integrated smart grid solutions based on Convergys’ Smart CIS Solution and Echelon’s Networked Energy Services System, an advanced metering infrastructure solution. The software will be used to support next-generation utility billing and customer energy management applications.
Convergys and Echelon are joining to provide an integrated metering, rating, billing, and customer care system that enables customers to easily harvest data from the Echelon NES platform and pass that data in real time to the Convergys Smart CIS solution, creating an ecosystem that turns data into real-time actionable intelligence, through which utilities can improve customer control and interaction.
By joining Convergys’ real-time, smart grid billing and customer care solution (CIS) with Echelon’s NES System, the partners plan to evolve standard “meter-to-cash” solutions to a “customer-to-cash” solution, enabling utilities to proactively apply the data generated from billions of meter reads per month to customer interactions to drive an improved customer experience and strong customer adoption.
