Chesapeake Utilities Corp. has selected Vertex's customer information system, eCIS+, to establish and implement uniform business processes and best practices across all of the organization’s utility operations.
Dover, Delaware-based Chesapeake provides natural gas and electric distribution service to about 165,000 customers in Delaware, Maryland and Florida.
With this engagement, Vertex will work with Chesapeake to develop consistent business processes and best practices across the enterprise that will enhance customer service while improving efficiencies and enabling the company to deliver more cost-effective customer service. Vertex will also consolidate Chesapeake’s multiple CIS databases, including the existing Vertex e-CIS solution used by Florida Public Utilities, and upgrade the entire organization to eCIS+.
