Convergys Corp. has announced the availability of the Convergys Smart Retail Energy Solution, a next-generation billing and customer care solution for retail energy providers. The solution for electricity retailers is designed to improve productivity, reduce costs, and eliminate redundancies across the customer life cycle. This, in turn, grows margins by streamlining supporting processes, including forecasting, rating, billing, collections, and commissioning.
Retail energy providers face volatile markets marked by intense competition and driven by thin margins. In order to help retail energy providers overcome these challenges, the Convergys Smart Retail Energy Solution delivers specific value in each segment of the customer lifecycle.
- Targeting and Acquisition - Create offers of unique products and services that are lifestyle-linked. Drive offers across multiple communication mediums, including social media.
- Multi-channel Sales and Service - Capitalize on unrealized up-sell and cross-sell opportunities and maximize service impact through tools and technology, such as portals and mobile device applications.
- Rating and Billing Flexibility - Implement configuration-driven processes from new product design through billing to gain first-to-market supremacy and accelerate expansion, including both simple and complex rates that adapt quickly to changing business conditions.
- Customer Service – Improve CSAT with a 360-degree view of the customer that spans multiple channels, proactive outreach, call containment strategies and a customer front end tailored to retail energy processes.
- Risk Reduction and Profit Maximization - Improve forecasting and settlement and drive ideal customer operations that flatten process, eliminate redundancies and improve margin.
- Churn Reduction and Win-back - Provide real-time context-sensitive offers to prevent churn and win back former customers through intelligent loyalty programs.
