T&D World Magazine
AEP Selects C3 Energy Customer Analytics for Online Customer Engagement

AEP Selects C3 Energy Customer Analytics for Online Customer Engagement

AEP to deploy an online customer engagement platform to help residential, small and medium business customers better manage their electricity consumption

AEP has selected C3 Energy Customer Analytics software as a comprehensive engagement solution for residential and small and medium business customers. The solution will be deployed across the full service area of AEP Public Service Company of Oklahoma (PSO).

“Using C3 Energy’s applications, PSO customers will have an easy-to-use, self-service web and mobile experience that will provide personalized energy usage information, rate comparisons, and customized energy-saving tips,” said C3 Energy President and Chief Technology Officer Ed Abbo. “The solutions not only promote energy and dollar savings for PSO’s customers, but also enables PSO to offer them cost effective, self-service engagement options through both online and mobile access.”

AEP is one of the largest electric utilities in the United States, serving over 5 million customers in 11 states. AEP's customers are served by one of the world's largest transmission and distribution systems with more than 40,000 miles of transmission lines and more than 215,000 miles of distribution lines. PSO serves approximately 540,000 customers in 232 cities and towns across eastern and southwestern Oklahoma.

 

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