Orga Systems and Meralco, a leading Asian energy supplier, are bringing the first smart grid solution to the Philippines. In an initial pilot scheme, 40,000 customers will be connected. Using Orga Systems’ OS.Energy as part of an end-to-end smart grid solution, Meralco provides smart metering innovations. OS.Energy offers a tiered prepaid electricity scheme based on a centralized real-time billing solution.
In order to keep its customers happy, ensure regulatory compliance and maximize its revenues, Meralco implements a new meter-to-cash solution. Using OS.Energy for its smart metering infrastructure enables Meralco to communicate with its customers in real time to notify and advise them of consumption, thresholds, and payment issues. It also offers tiered tariffs, including multilevel thresholds, and has the ability to remotely connect or disconnect customers.
“Orga Systems’ OS.Energy will play a crucial role in our smart grid initiative”, Meralco senior vice president and head of Customer Retail Services Alfredo S. Panlilio said. “We chose OS.Energy to offer real-time pricing and customer tailored prepaid energy tariffs, underlining our continued commitment to achieve improved customer service and satisfaction.”
As a part of Meralco’s Customer Satisfaction Strategy, Meralco researched its customers to see what service and solution would give them the best alternative to a standard postpaid bill. The company found that customers preferred to be billed as they would on their mobile phones, using the Filipino’s penchant for `tingi´ (per-piece-buying). The customers wanted the convenience they experienced with their phones and benefits they get from prepaid services usage.
OS.Energy is a future-proof system that’s scalable and puts the customer experience into the focus through real-time customer engagement.