TXU Energy has taken its smartphone solutions to the third power for Texas electricity customers. Just a few weeks after celebrating the first year of its iPhone app and optimized mobile website, the company has released the new TXU Energy Android application. The new app is available for free via Play Store and will soon be in the Amazon Appstore, and it makes TXU Energy one of the few electricity providers in Texas to connect customers with Android smartphones directly with their electricity accounts, payment options, usage and, potentially, their thermostats.
The new app reflects TXU Energy’s commitment to providing electricity customers with self-service capabilities and innovation via the Web-based and wireless devices they already use day-to-day. It is also the company’s latest step in serving a growing mobile customer base. Since launching its iPhone app and mobile website last year, TXU Energy has seen traffic to its mobile solutions more than double and continue to grow. In that same time frame, the company also reports more than 800,000 account logins and one million wireless transactions, as well as more than 60,000 downloads of its iPhone app.
Like its iPhone app, the TXU Energy Android app allows customers to pay bills, review usage, compare previous bills and set holds on their thermostats if they use the Brighten SM iThermostat, another energy savings solution from TXU Energy. Both apps connect customers with their accounts using their TXU Energy MyAccount login details. They provide instant auto-sync between customers’ smartphones and their online TXU Energy accounts so that any changes they make via the app are reflected in their online accounts and vice versa. TXU Energy charges no fees to download or use them.
TXU Energy developed the new app in direct response to customer demand and ongoing growth in popularity of smartphones running on either Google’s Android or Apple’s iOS operating systems. According to International Data Corporation, this past quarter, more than 82 percent of all smartphones shipped globally run on one of the two operating systems, and this market share is up more than 200 percent, year over year.
TXU Energy became the first electricity retailer in Texas to offer an iPhone app only weeks after the company launched the TXU Energy mobile website, a first of its kind in Texas — and the nation — when it was announced last May. Both solutions and the company’s new Android app connect TXU Energy’s residential customers with some of the most popular features of txu.com.
