T&D World Magazine

Smart Grid, Smart Customers

Whether residential, commercial or industrial, customers have their say.

The electric utility industry has focused primarily on the latest smart grid technologies and speculations about exotic advantages for end users. There may be unprecedented opportunities ahead for educated electric customers, large and small. However, the bigger questions are: How are customers being kept informed of features and benefits of the smart grid? Where do smart customers come from, and what are they deciding to do?

Smart Residential Customers

In Napervill

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