T&D World Magazine

Trimble Introduces Mobile Software for Field Service Technicians

Trimble has introduced a new mobile workforce management solution for field service technicians -- TrimbleFS software. Designed for field technicians who perform maintenance, repairs, equipment installations and many other services, the new application for Microsoft-based mobile computers extends enterprise information into the field and automates paper-based processes to increase efficiencies and improve customer service.

The announcement was made at the Field Workforce Optimization Conference.

Available for Windows Mobile compatible devices, TrimbleFS software wirelessly connects field service technicians to job ticket information for field activities and tasks. Field technicians can view service history, accept or reject job dispatches, send messages, capture signatures for proof of service, record work performed, scan barcodes for easy data entry, capture equipment or customer information, manage spare parts, print invoices, run reports to reduce administrative time and more. TrimbleFS software also enables turn-by-turn directions to help service technicians arrive at jobs on time.

Built on the .Net framework, the TrimbleFS software allows for flexibility and fast customization. Using the TrimbleFS workbench, service organizations can modify workflow, add languages, change screen layouts, set parameters, and customize screen colors and branding without reconfiguring software code or extensive development. Customization can typically occur in hours rather than weeks or months, which is sometimes required to modify traditional mobile software applications. The software supports a wide range of peripheral devices including printers, bar code scanners, wireless radios, touch sensitive screens, keyboards and modems. The TrimbleFS software also fully integrates into back-end routing and dispatch applications for Automatic Vehicle Location (AVL) and can be scaled for small to large service organizations.

Using Trimble's Service Oriented Architecture (SOA) -based integration platform, TrimbleFS can be integrated with enterprise software systems enabling service organizations to extend their existing investments in accounting, dispatch, work order management and CRM software. Enterprise integration and wireless connectivity enable back office software to automatically update field activities in real-time, without manual processing and other delays. Real-time connectivity allows complete data transfer, lowers administrative costs, reduces AR timeframes, and can improve customer service.

The TrimbleFS software is available now through Trimble's Mobile Solutions distribution network.

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