Customer Service
Progress Energy Carolinas Preparing for Possible Effects of Hanna
As Tropical Storm Hanna churns in the southern Bahamas, Progress Energy Carolinas officials are monitoring the potential path of the storm and implementing early phases of the company's comprehensive storm plan. ...
Gustav Causes Second-Largest No. of Outages in Entergy History
Hurricane Gustav made landfall Sept. 1, at 10 a.m., near Cocodrie, Louisiana. At the peak, 850,000 Entergy customers, primarily in Louisiana and Mississippi, had lost electrical service due to the storm...
Hundreds of Thousands Lose Power Along the Gulf
Three years after Hurricane Katrina caused massive damage on the Gulf Coast, the same utilities were facing at least 500,000 power outages as Hurricane Gustav came ashore today....
Georgia Power Seeks Approval to Expand Its Green Energy Program
Georgia Power has asked the Georgia Public Service Commission (PSC) for approval to expand its Green Energy program to include additional options for customers. ...
DTE Energy to Launch Advanced Metering Program
DTE Energy will launch an advanced metering program to provide customers with more accurate meter reads every month, information about their energy usage and a system for recognizing power outages without customer input....
PG&E Purchases More Renewable Wind Energy to Serve California Customers
Pacific Gas and Electric Co. has entered into a long-term agreement with Klondike Wind Power III LLC, a subsidiary of Iberdrola Renewables, to purchase 90 megawatts (MW) of renewable wind energy from the Klondike wind facility in Sherman County, Oregon. ...
NY PSC Sets Energy Efficiency Incentives for Utilities
As part of its historic energy efficiency initiative, the New York State Public Service Commission has agreed to set aside up to $27 million that would be given to electric utilities as an incentive to develop cost-effective programs designed to assist consumers in improving energy efficiency and reduce anticipated increases in consumer electricity bills. ...
FPL Crews Rapidly Restoring Power in Fay's Wake
Florida Power & Light Co. has been actively responding to scattered power outages as Fay continues to move across the state. ...
Progress Energy Florida Mobilizes Resources in Preparation for Fay
Progress Energy Florida continues to closely monitor Tropical Storm Fay and is prepared for any effects the storm may have on its 35-county service territory. ...
Blackout’s 5th Anniversary Marks Progress, New Challenges Ahead
On Aug. 14, 2003, the North American electric grid experienced the largest blackout in its history, leaving over 50 million people across Southeastern Canada and the Northeastern U.S. without power....
Report: Green Mountain Energy Ranks Highest in Customer Satisfaction in Texas
Among electric retail providers in Texas, Green Mountain Energy Co. ranks highest in customer satisfaction, according to the J.D. Power and Associates 2008 Texas Residential Retail Electric Provider Customer Satisfaction Study ...
Allegheny Energy's Pennsylvania Wind Energy Program Approved
The Pennsylvania Public Utility Commission has approved Allegheny’s request to offer a voluntary wind energy program to its electric customers in the state. ...
1000 Ameren Illinois Utilities Workers Continue Service Restoration Effort Following Second Round of Damaging Storms
The Ameren Illinois Utilities field crews are working 16-hour shifts to provide around the clock coverage in order to restore electrical service to thousands of customers in the wake of yet another round of severe summer thunderstorms that pounded southwestern Illinois Tuesday evening. ...
Dominion Virginia Power Prepares for 2008 Hurricane Season
Dominion Virginia Power has been preparing for the 2008 hurricane season by providing storm training for key responders, conducting emergency response drills, and strengthening its service restoration processes. ...
Idaho Power Files Application with Commission for Advanced Metering Infrastructure
Idaho Power has filed a request with the Idaho Public Utilities Commission for a Certificate of Public Convenience and Necessity to install Advanced Metering Infrastructure (AMI) technology throughout its service territory. ...
Storm Causes Extensive Damage to ComEd System, Resulting in Widespread Outages
Following a series of destructive thunderstorms that downed power lines and severely damaged electrical equipment, ComEd crews have restored service to more than 250,000 customers and are continuing work to restore an additional 219,000 customers who remain without power since Monday night. ...
Dominion to Deploy Elster Smart Meters
Dominion Virginia Power (Richmond, Virginia, U.S.) has chosen the EnergyAxis System Smart Grid Solution from Elster Electricity (Raleigh, North Carolina,...
Meter Data Management
Utilities Installing Advanced Metering Infrastructure Can Improve Efficiency through meter data management (MDM). If deployed correctly, MDM can play...
Progress Energy's Rapid Meter Deployment
On May 11, 2006, Vehicles Loaded with New Solid-state Electric Meters Left Warehouses across Florida and North Carolina, and returned with an assortment...
Southern California Edison Transmission and Generation Operating Normally Following Earthquake
Southern California Edison’s (SCE’s) transmission and generation systems were operating normally yesterday after a 5.4 magnitude earthquake struck near Chino Hills, but some customers near the epicenter lost power. ...
Ameren Illinois Utilities Crews Working to Restore Power Outages Caused by Severe Thunderstorms
Locally severe thunderstorms and high winds have resulted in power outages in portions of the Ameren Illinois Utilities service territory with the threat of more severe weather continuing for this afternoon and evening. ...
J.D. Power: Satisfaction With Electric Utility Companies Increases Despite Volatile Energy Prices, Sluggish Economy
Overall satisfaction with electric utility companies has increased in 2008, marking the first time since 2005 that the industry has improved, according to the J.D. Power and Associates 2008 Electric Utility Residential Customer Satisfaction Study released. ...
NYISO Issues 2008 Comprehensive Reliability Plan
The Board of Directors of the New York Independent System Operator (NYISO) has approved the 2008 Comprehensive Reliability Plan (CRP) for New York's bulk electricity grid. ...
NERC CEO Announces Plan to Improve Response to Cyber, Critical Infrastructure Protection
Rick Sergel, president and CEO of the North American Electric Reliability Corp. (NERC), recently announced the organization’s plans to improve its response to cyber security and critical infrastructure protection concerns for the bulk power system in North America. ...
California ISO Declares Flex-Alert
With a significant heat wave bearing down on California and the West this week and wild fires posing potential threats to the California power grid, the California Independent System Operator Corporation (California ISO) is declaring a Flex Alert for Tuesday, July 8, through Thursday, July 10. ...
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