Have you been riding the shuttle buses as I have? If so, I'll bet there is a volunteer at your hotel and at the convention center everyday. That volunteer is making sure everything works, as it should. Tom is the first volunteer I see every morning outside the Chicago Hilton. He is also the last volunteer I see at the convention center. He was even at the reception getting us all on the correct buses after festivities. He always has a smile and kind word. Tonight I told him thanks. I took his photo and told him I was going to put him in the blog. Tom told me he was just doing his job the real hero was over there and pointed to another gentlemen. In my book all the volunteers are the invisible hands supporting us everyday.