ATLANTA, Georgia, February 19, 2013 — Convergent Outsourcing, Inc., a large, diversified business process outsourcing and receivables management company, has entered into a teaming agreement with Direct Options, Grid One Solutions, PEMCO and Filters Now, to deliver a full suite of end-use consumer services to the utility industry through its Convergent Connections division. With this agreement, Convergent Connections now offers utilities comprehensive, turnkey solutions for customer care, annuity products, energy efficiency program support and meter services.
With its partners, Convergent Connections is bringing to market Home Premise Services (HPS). HPS assures utility end-users they are receiving products and services of the highest quality at the most competitive price. HPS assures utilities across the country that they can count on increased customer satisfaction, profitability and added value for their commodity energy products. Through HPS, Convergent Connections provides utilities and their customers with a broad array of services, including customer care center sales and support, surge protection products, air filter subscription services, warranty protection for home wiring and operational sourcing for meter reading, field services and AMI deployments. In addition, Convergent Connections supports all programs with customer management and market research services. This support ensures consumers receive the right product and service offers and that any required installations are handled flawlessly, while reducing utility program management costs and increasing quality and satisfaction. The full suite of HPS services complements the Customer Care and Collections services that Convergent Outsourcing already provides to more than twenty large utility clients throughout the United States.
“I am excited to bring HPS to the utility market. We believe our suite of services adds value to the relationship between utilities and their customers, improves profits and reduces operating costs,” said Convergent Connections Vice President Rudy Masi. “We’ve assembled a group of partners with vast capabilities who can provide utilities the flexibility to engage in turnkey solutions or an a la carte approach, depending on the best fit for their customers’ needs. HPS is committed to helping utilities delight their customers with a focus on customer service and the conveniences they expect.”
Headquartered in Atlanta, Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with twelve operating centers across four time zones. The company has more than sixty years of history serving a diverse industry customer base, including consumer contact outsourcing services, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction. For more information, visit the Convergent web site at www.ConvergentUSA.com.
VP, Product Development & Channel Management