Chad Edens is a senior manager at Utegration Inc., where he specializes in advanced metering infrastructure (AMI) and customer information systems. Prior to joining Utegration in 2017, he was with Middle Tennessee Electric Membership Corp. for 15 years, where he worked in nearly every facet of the utility business — from engineering and operations, to customer service and billing — and was a key player in several technology implementations including AMI and meter data management.